Stakeholders

Employees are the stakeholders that we prioritize the most. The creativity and stable employee retention rate are the cornerstone for Apacer to continuously secure the advantage of pioneering the industry.

• Obtained sports business certification.

• The number of occupational accidents: 3 cases. 

• Employee turnover rate: 1.7%. 

• External salary benchmarking: P50 percentile.

  Dual-track talent fit: 64%. 

• Dual-track talent retention rate: 96%. 

• Conducted an employee engagement survey to measure employee satisfaction and alignment.

• Review meetings, such as meetings of the Sustainable Development Committee, the Executives Management Committee, the Employee Welfare Committee, and the Occupational Safety and Health Management Committee are regularly held.

• Related knowledge and activities are promoted through the Company's intranet from time to time.

• An internal employee complaint channel was established.

• Environmental Compliance 

• Talent Attraction and Retention 

• Economic Performance 

• Operational Risk Management

• The A+ EAPs (Employee Assistance Program) was implemented.

We develop innovative products and services in line with the customers' demands, providing the best product experience. The customers' requirements for environmental and social responsibility inspire Apacer to always strive for better self-regulation.

• Completed customer satisfaction survey, achieving a satisfaction score of 88.86.

• Completed a survey on the satisfaction of key customers, with a total of 79 respondents.

• Customer Relationship Management System: CRM

• Return Merchandise Authorization system: eRMA

• Annual customer satisfaction survey

• Customer service hotline and online consultation letter

• Corporate Governance

   

• Economic Performance

   

• Environmental Compliance

   

• Operational Risk Management

• Correct disadvantages through customer satisfaction surveys
• By conducting surveys on customers' feedback regarding suppliers, the Company aims to enhance its competitiveness. As part of this effort, the Company has planned to obtain ISO 14064-1:2018 certification for an organizational-level greenhouse gas inventory management system.

Capital investment symbolizes the trust and support of shareholders/investors in the Company, enabling Apacer to innovate continuously with the sustainable operation of the enterprise.

• 2 institutional investor conferences were held

• 1 shareholders' meeting was held

• 4 issue-type press releases

• A total of 33 calls from shareholders in 2022

• Shareholders' meetings/
  institutional investor conferences

• Press release

• Official website of Apacer

• Investor relationship contact person

  Market Observation Post System (MOPS)

• Environmental Compliance

• Economic Performance

• R&D Innovation

   

• Ensure information transparency through public activities such as shareholders' meetings and institutional investor conferences.

• Strengthen information disclosure on the official website.

• Apacer aims to enhance investors' understanding of its operations by addressing shareholder inquiries through shareholder calls.

Suppliers are crucial partners for Apacer to implement green product manufacturing. Through cooperation, communication, guidance, and audit, we progress with our suppliers on the path of sustainability together.

• Regular supplier quality audit
• Advocation of important issues via annual supplier conference
• Sustainable supplier management coaching
• A supplier GHG inventory course

• Supplier AGP (Apacer Green Products Web System) platform
• Annual supplier conference

• Operational Risk Management
• Environmental Compliance
• Raw Material Management　

• Supplier evaluation (current system with RBA audit), supplier conference, and supplier coaching
• ISO 9001 & QC 080000 Conformance

We continuously focus on global sustainability trends and corresponding government regulations, enabling us to design our corporate sustainability blueprint and strategies more proactively.

• High-level executive media interviews (3)

• Irregular media dinner

• Irregular media interviews

• Corporate Governance

• Provide brand/product information continuously.

• Maintain a decent relationship with the media constantly.

We maintain our focus on the global sustainability trend and the government's laws and regulations to plan the corporate sustainability roadmap and strategy more prospectively.

• No material violation issues

• Communicate and cooperate with government institutions under the related divisions.

• Environmental Compliance

• Economic Performance

• Enterprise information is released on the MOPS and the official website according to the materiality.

• Advocate compliance internally

While pursuing profits, Apacer is also devoted to giving back to local communities and implementing the brand's core value, "Becoming better partners."

• Donation of supplies to three local organizations amounting to approximately 150,000 NT dollars, impacting over 300 people. Additionally, a cumulative total of 557 invoices were donated over 11 months.

• Adoption of 20 non-toxic coffee trees for a total of 60,000 NT dollars, producing 330 boxes of drip-bag coffee.

• Local community group site

• Operational Risk Management

• Continuing to drive local community care programs and establishing long-term partnerships with local organizations to expand social impact.